Consumer question first
We begin with the question a person is trying to answer. Pages should define the issue, explain why it matters, show realistic examples, identify common mistakes, and point to useful next steps.
Primary and authoritative sources
When a page relies on a legal rule, public program, alert, technical recommendation, or numerical claim, we prefer official regulators, government agencies, policy forms, program documents, standards organizations, and original research. Secondary reporting may provide context but should not replace a better original source.
Insurance qualifications
Coverage statements should distinguish common patterns from universal rules. We use language such as “may,” “often,” “depending on the policy,” and “check the declarations page and endorsements” when variation is material.
Examples are not promises
Examples are simplified to teach a concept. They are not claim decisions, legal opinions, eligibility guarantees, or quotes.
Review dates and updates
Substantive pages display a review date. Disaster links, regulator resources, program information, and market-sensitive statements should receive more frequent checks than stable definitions.
Corrections
Readers may report errors, broken links, caption problems, or missing qualifications through the correction form. We evaluate the evidence, correct confirmed errors, and update review dates when appropriate.
AI and automation
Automation may help organize drafts, captions, metadata, or quality checks. Publication remains subject to human-directed editorial standards. We do not treat generated text as a source.
Advertising and referrals
Educational content should remain useful whether or not a reader requests insurance help. Quote links and affiliated educational properties are identified clearly. Referral or commercial relationships do not change the requirement for accurate, qualified education.